Continuing Education Update for 6/15/23: The Continuing Education Department at South Seattle College is now starting to bring classes back. Continue to check our website for new program offerings. We will keep you posted on our progress and look forward to many more years of community learning! If you have questions or suggested class offerings, please contact us at firstname.lastname@example.org.
Conflict Awareness in the Workplace
We all encounter difficult people. Whether you are a supervisor, a customer service professional, or have a challenging co-worker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult, types of difficult people, tools and techniques for resolving issues, coping strategies for dealing with the effects of difficult people, and conflict management strategies.